MAILING ADDRESS ONLY: 300 Arboretum Place, Suite 410 Richmond, VA 23236
EMAIL ADDRESS: InfoCDVA@ConsumerDirectCare.com
PHONE NUMBERS: To better serve you, we have direct phone numbers for Aetna, Sentara Health Plans, DMAS, and Molina members. Aetna: 888-444-2418 Sentara Health Plans: 888-444-2419 DMAS: 888-444-8182 Molina: 888-444-2717
FAX NUMBER: 877-747-7764
CUSTOMER SERVICE CONTACT CENTER HOURS: Monday-Friday: 8am-6pm Saturday: 9am-1pm
FISCAL AGENT REQUEST FORM (FARF) FOR REFERRALS: VAReferrals@ConsumerDirectCare.com fax: 877-571-8649
EVV IVR PHONE NUMBER: 855-967-0581 (English) 855-967-0582 (Spanish)