Customer Service Contact Center Hours Expanding
Customer Service Contact Center hours expanding Monday-Friday: 8 am – 7 pm Saturday: 9 am – 1 pm
NEWS
Posts By: Jessie Rogers
Effective 1/4/20, paper timesheets are no longer accepted
Effective 1/4/20, paper timesheets are no longer be accepted. Please submit your time using an approved electronic method. Additional information can be found at www.ConsumerDirectVA.com/training-materials.
2019 W-2 Information
It’s the end of 2019 and that means it’s almost time to send out W-2 forms. The W-2 form is the form that an employer must send to an employee... Read more »
New Location To Better Serve You
Our new address is 6802 Paragon Place, Suite 430 Richmond, VA 23230 We are pleased to announce our team is moving to a larger office to serve you better. We... Read more »
The EVV Transition is Coming
The EVV transition is coming. Attendants must start using Electronic Visit Verification (EVV) to electronically record when they begin and end their shifts. Effective 9/26/19 paper timesheets will no longer... Read more »
DMAS EVV Town Hall Sessions
The Department of Medical Assistance Services (DMAS), the Fiscal/Employer Agents (F/EAs), and the Managed Care Organizations (MCOs) will host regional town halls for Consumer-Directed services. These sessions will provide an... Read more »
Virginia Premier CDCN Transition Info
Virginia Premier recently shared that your Fiscal/Employer Agent (F/EA) is changing to Consumer Direct Care Network (CDCN). This change will occur in September 2019. Please read below for some helpful... Read more »
Electronic Visit Verification (EVV) will be here soon!
Electronic Visit Verification (EVV) uses technology to electronically record when attendants begin and end providing services to Medicaid members. These systems require a device like a mobile phone or landline... Read more »
Interactive Voice Response System is Live!
Consumer Direct Care Network (CDCN) is excited to announce that our Interactive Voice Response (IVR) system is now live! What is IVR? It is a voice-driven phone menu which provides... Read more »
One Payroll Schedule
In an effort to prevent disruption to pay for attendants, Consumer Direct Care Network will be moving to one bi-weekly payroll schedule for all employers and attendants. Effective March 14,... Read more »