Training Materials

Web Portal

The videos and guides below provide step-by-step instructions for using the CDCN web portal.

Guide: Portal Activation - English Guide: Portal Activation - Spanish Attendant: Enter a New Shift with Tasks Attendant: Enter a New Shift Attendant: Adjust a Shift Attendant: Verify and Submit an Adjusted EVV Shift Attendant: Resubmit or Delete a Shift Attendant: Paystubs and Documents EOR: Approve a Shift EOR: Bi-Weekly Authorization Limits EOR: Reject Time EOR: Reports and Documents Service Facilitator: Web Portal User Guide Service Facilitator: Agency Administration Guide Managed Care Organizations: Web Portal User Guide Attendant: Update IVR Pin Attendant: Finding Your Sick Time Balance Attendant: Enter Sick Time EOR: Approving Sick Time Reading the DirectMyCare Legend Documenting Tasking FAQs

CareAttend Mobile App

We’re launching a new Electronic Visit Verification (EVV) mobile app. The new app is CareAttend. CareAttend will replace CellTrak on January 1, 2025. Caregivers will gain access to the new app on October 15, 2024. The videos and guides below provide step-by-step instructions for using the new app.

Download the App - Android Download the App - iOS Logging into CareAttend for the First Time Create a Passcode for CareAttend Turn on Biometric Login Manual: Submitting and Approving Time Ending a Long-Running Shift Submit a Late Shift Signing out of CareAttend CareAttend FAQs Documenting Tasking FAQs

CareAttend IVR

We’re launching a new IVR system on January 1, 2025. Caregivers will gain access to the new system on October 15, 2024. The videos and guides below provide step-by-step instructions for using the new system.